Support
How can we help?
Write to us and a real person will answer. Please tell us your device and the language you use in Emiko.
Common questions
How do I keep my progress on a new device?
Sign in on the new device with the same account (Apple, Google or email). Your progress, words and crystal come with you on their own.
I bought Gold. How do I get it back?
Sign in with the same account and tap “Restore purchases” in the app. Use the same Apple ID or Google account that made the purchase.
How do I cancel Gold?
The store manages subscriptions: on iPhone or iPad, open Settings, tap your name, then Subscriptions; on Android, open Google Play, then Payments and subscriptions. Gold stays until the end of the period you paid for.
How do I delete my account?
In the app, open the Me page and tap “Delete account”. The account and its progress are removed from our server for good. You can also write to us from the email address of the account. support@playemi.com
A copy stays in the nightly backups until it is deleted automatically after 14 days. A Gold subscription is cancelled separately, in the store.
Can I learn more than one language?
Yes. You can add more languages at any time, and switch between them whenever you like.